Terms and Conditions

Last Updated: February 2026

1. Acceptance of Terms

By accessing our website or using the transportation and logistics services provided by Al Rawabi Middle East United Est. (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

Al Rawabi Middle East United Est. provides transportation and logistics services including but not limited to:

Flatbed and lowbed trailer transportation
Curtainside trailer services
Refrigerated (reefer) truck transportation
Boom truck services
Light and medium-duty vehicle transportation
Equipment and cargo hauling

All services are subject to availability and the terms outlined in individual service agreements.

3. Service Agreements

Specific transportation services may require a separate written agreement that outlines:

Scope of services
Pricing and payment terms
Pickup and delivery schedules
Special handling requirements
Insurance coverage

In case of conflict between these Terms and a service agreement, the service agreement shall prevail.

4. Booking and Cancellation

4.1 Booking

Service bookings can be made via phone, email, or through direct communication with our team. All bookings are subject to confirmation and availability.

4.2 Cancellation

Cancellation policies vary based on the type of service and timing. Please refer to your service agreement or contact us for specific cancellation terms. Late cancellations may be subject to fees.

5. Pricing and Payment

5.1 Pricing

Prices are quoted based on the nature of goods, distance, equipment required, and other factors. All quotes are valid for the period specified and are subject to change.

5.2 Payment Terms

Payment terms will be specified in your service agreement. Unless otherwise agreed:

Payment is due upon completion of services or as invoiced
Late payments may incur additional charges
We reserve the right to suspend services for overdue accounts

6. Client Responsibilities

Clients are responsible for:

Providing accurate information about cargo, including weight, dimensions, and nature of goods
Ensuring proper packaging and securing of goods
Obtaining necessary permits and documentation
Disclosing any hazardous materials or special handling requirements
Ensuring accessibility of pickup and delivery locations
Being present or having authorized representatives at pickup and delivery

7. Prohibited Items

We do not transport:

Illegal goods or contraband
Hazardous materials without proper authorization and documentation
Perishable goods without appropriate refrigeration arrangements
Items prohibited by Saudi Arabian law
Any goods that pose a risk to personnel or equipment

8. Liability and Insurance

8.1 Limitation of Liability

Our liability for loss or damage to cargo is limited as specified in the service agreement and applicable law. We are not liable for:

Delays caused by circumstances beyond our control (force majeure)
Damage resulting from improper packaging by the client
Loss due to inaccurate information provided by the client
Consequential or indirect damages

8.2 Insurance

We maintain appropriate insurance coverage for our operations. Clients may request additional cargo insurance at their expense.

9. Claims

Claims for loss or damage must be:

Noted on the delivery receipt at the time of delivery
Submitted in writing within 7 days of delivery
Accompanied by supporting documentation

Failure to comply with these requirements may void your claim.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Al Rawabi Middle East United Est. and is protected by intellectual property laws. Unauthorized use is prohibited.

11. Website Use

When using our website, you agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Transmit malicious code or interfere with website functionality
Collect user information without authorization

12. Indemnification

You agree to indemnify and hold harmless Al Rawabi Middle East United Est., its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

13. Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved in the competent courts of Saudi Arabia.

14. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

For questions about these Terms and Conditions, please contact us:

Al Rawabi Middle East United Est.

Location: Dammam, KSA

Email: info@rawabilogistics.com
Phone: +(966) 591 028747